The 8 Competencies of Diversity

 

As a performance consultant, I have had the pleasure of facilitating hundreds of training classes on a variety of diversity and multicultural communication topics.  I have also had the opportunity to participate as a student in numerous diversity education programs.  While these programs are quite interesting and informative, they typically share a common weakness.  The facilitators of these sessions usually have difficulty making the connection between diversity and organizational performance.  This is unfortunate because diversity is a very important consideration when it comes to enhancing performance in today’s organizations.  Just as there are specific skill sets when it comes to performing well as a doctor, lawyer, engineer, accountant, teacher and truck driver, there are a specific set of competences that allow us to perform well in culturally diverse settings.  Without these skills and abilities, our chance of success greatly diminishes.  Specifically, the core diversity competencies include the following:

  1. Self-Awareness
  2. Diversity Knowledge
  3. Multicultural Communication
  4. Conflict Management
  5. Empowering Environments
  6. Professional Development
  7. Coaching and Mentoring (for managers)
  8. Recruitment and Selection (for managers)

In the coming weeks, I will describe each of these competencies in detail and I will provide you with specific tips, tools and resources you can use to enhance your performance in each competency area. 

NEXT POST – January 13, 2008

The 8 Competencies of Diversity: Self-Awareness

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