There are millions of Americans for whom English is not the primary language. According to the 2000 Census, over 380 languages are spoken in the U.S. 17% of the U.S. population speaks a language other than English in the home. This can certainly create some communication problems within the workplace, but there are several things you can do to communicate more effectively with a person who has some difficulty speaking English:
1. Have Patience with the Person. Give your speaking partner a chance to get his or her message across. Keep in mind that the person is speaking a language that is not his or her native tongue so additional time may be necessary. Also, if you are having trouble understanding the person’s words (e.g., due to an accent), listen closely for several minutes without interrupting. This can greatly aid your comprehension of the message.
2. Make Sure the Noise Level is Low. Noise is one of the biggest barriers to effective communication and can create many distractions. Try to find a quiet place where you won’t be disturbed for a few minutes so that you can focus on your speaking partner’s message.
3. Use Active Listening to Check for Understanding. Active listening may be the most powerful tool there is for effective communication. It consists of the listener’s attempt to give back (or reflect which is why this is also called reflective listening) what has been stated by the speaker. This serves two very important purposes. First, it allows the listener to further clarify what the speaker is saying. Second, it clearly demonstrates to the speaker that he/she is being heard and understood. Both you and your speaking partner should “reflect” back to each other what the other has said to confirm comprehension of the message.
NEXT POST – December 8, 2008
How to Communicate When English is NOT the Primary Language: Part 2